62 Dehtyarivska St. Kyiv, Ukraine
Support
Services
The support and maintenance service focuses on product improvement and the introduction of new innovative elements that can increase the value of the product to the organization and its lifespan.
Once the problem is reported, our team will isolate the cause of the issue and resolve it as soon as possible. For environment protection and its working stability, we also can set up monitoring tools and actively react to any incidents and potential issues, resolving them before your users ever notice.
We offer two levels of technical support:
L1 Technical Support
We offer to help you solve advanced software issues and make improvements in program code. That covers^
- Error correction
- Security and performance issues
- System Compliance Check
- Integration interface updates
L2 Technical Support
We offer quick system backup from failure without making any changes to your software code. That covers:
- Applications
- Databases
- Environment components
